We are using GDEX as our courier. You can either choose home delivery or self pick up services at Q sentral.
How do I select the shipping option for my product?
All shipping options will shown during checkout.
What are the shipping fees/ rates?
A shipping fee will be charged based on the product type, shipping location and weight for your online order.You can check the amount at the checkout.
When will I receive my order?
Home Delivery: All delivery will take from 7 to 14 working days, unless stipulated otherwise. Self Pickup: Can be pickup on sameday
What if I am not at home when the package arrives?
Should you not be able to receive your order, a re-delivery will be arranged at another time
Can I change my delivery address after my purchase?
Yes, you can in case the order not process yet. Just send an email to firstname.lastname@example.org. or call our customer service at 03 2732 839 to update your delivery address.
Orders and Payment
How do I place an order?
To place an order, simply select the product(s) you’d like to purchase and add them to cart. Then fill in your delivery details if you’ve never shopped with us before, and proceed to checkout.
Will I receive any order confirmation after placing an order?
Yes, a confirmation email will be sent upon completed payment.
I have ordered and completed payment. What should I do next?
Your order will be processed and you will be notified with a tracking number when your order is being delivered should you opt for delivery. For store pick up option orders are available same day, if not we will send you a email letting you know when you can pickup
If I added the item in my cart, does it confirm my booking on that item?
No, item added to cart is not confirmed to be the act of booking the item.
What are the payment methods available?
The payment options available are by direct debit/credit card, Online bank transfer and paypal that you may check at the checkout
How can I know if my payment is successful or failed?
For successful payment, a confirmation email will be sent letting you know everything was successful. If you do not receive this email you can log in to your account and look at the status of your order or you can contact us and we will look into it
Most of Philips product cover with 2 years international warranty (Except for Avent and Lighting ). Please keep the warranty card and invoice as the warranty start from the date of purchase. Bring the product and invoice to the nearest Philips Service Center
Cancellations and Refund Policy
If you cancel your order(s) before it ships from our warehouse, a refund minus 3.0% from total transaction fee as our refund processing fee. We require a cancellation request to be submitted within 1 hour upon your order submission in order for a cancellation prior to goods shipment by emailing us at email@example.com or phone 03-2732 7839/7840
If you cancel your order after the product has been shipped, we will refund the full amount of the purchased price of the product, minus 4.5% from total transaction fee as processing and logistic fee that we incurred to process the order. If you have accepted the product, refund will not be entertained.
Refund can be processed in case of return or cancellation. We will update you via email once your refund has been approved by our finance department and submit to the bank for processing within 7 working days.
You will receive your refund amount according to individual bank’s processing time.
If you find that the items you have ordered are damaged (broken packaging) upon delivery, please report to firstname.lastname@example.org or phone 03-2732 7839/7840 within 24 hours from the date you receive the product with supporting evidence and order number.
If your product package has been opened (broken seal), kindly do not receive it as all products come in sealed, closed package. Please report to email@example.com or phone 03-2732 7839/7840 within 24 hours from the date you receive the product with supporting evidence and order number.